Please and request an RMA (return merchandise authorization) number and return instructions. In the event the product is no longer available, we will replace the item by a product of your choice of comparable value. WARRANTIES: If a product arrives in unsatisfactory condition, and is deemed defective by our suppliers, we will exchange the item free of charge. If, in the rare circumstance, the harmonica you received is defective, please call us at 1-88 and we can provide the address for the authorized service depot. Please take note, however, that harmonicas are not warranted against usage, accidental damages, negligence or tampering. Any instrument found to contain manufacturing defects or other noticeable imperfections at the time of purchase will be, at the manufacturer's option, repaired or replaced at no charge to the customer. HARMONICA WARRANTIES: All Harmonicas (Hohner, Lee Oskar, Seydel, Suzuki) are warranted to be free from manufacturing defects and in tune at the time of purchase. ORDER CANCELLATIONS: Please note that orders have have been placed, but cancelled at the request of the customer, will be subject to a 2% payment processing fee. * Sale items and clearance items may not be exchanged and are final sales. If you are shipping an item over $75, you should consider using a track and trace service so that you can track your returned item to us.PLEASE NOTE: We DO NOT ACCEPT RETURNS on special orders/non-stock items, discontinued or clearance items, software, books, CD's, clothing, opened or used strings, internal earphones, harmonicas, drum heads, or sticks, bulbs, or tapes. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: A deposit may be required at the time of order, and these products can only be returned if the product is faulty or does not conform to the product specifications. Shearers Music Works cannot accept cancellation for product that has to be imported specially at the customer’s request. If you need to exchange it for the same item, send us an email at and send your item to: We only replace items if they are damaged or unfixable. If the goods are faulty, we will meet our obligations under the Consumers Guarantee Act to provide a solution. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at Sale items There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We do not have to provide a refund if you have changed your mind about a particular purchase, so choose carefully. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please do not send your purchase back to the manufacturer.
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